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Return Policy

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Return and Shipping Policy

Order Cancellation Policy

Prepaid Orders:

Once a fully prepaid order is placed, it cannot be cancelled or modified. We encourage you to review your order carefully before completing the purchase.

Partially Paid Orders:

For orders with partial payment, cancellation is possible before the order is shipped. However, please note that the partial payment is non-refundable, as stated on our website and in our Terms and Conditions.

After Shipment:

Once an order has been dispatched, it is no longer eligible for cancellation. We recommend double-checking your order details to prevent any inconvenience.

For any questions or assistance, please contact our customer service team. We’re here to help.

Product Replacement and Refund/Return Policy

Replacement Conditions:

  • Software-Damaged Products:Customers can request a replacement within 7 days of delivery. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Defective or Damaged Products:If a product is physically damaged, defective, or has hardware/manufacturing issue, the customer must report it within 48 hours of receiving the product for a replacement. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Incorrect Delivery:In case of wrong delivery or incorrect delivery location, notify our customer support at 9997144424 or email info@three6.in within 48 hours.

 

Important Notes:

  • Cancellation:Orders cannot be cancelled once shipped.
  • Exchanges: No returns or refunds will be issued. However, replacements are allowed for damaged products within 7 days of delivery.
  • Service Center:For issues arising after 7 days of delivery, visit the nearest three6 Service Center.

We suggest you must make a video of the unboxing process when you receive your product.

 

Replacement Process:

  • Report the Issue:Contact customer support within  7 days of delivery in case of Software damaged issue and within 48 hours in case of Defective or Damaged Products. (To be eligible for a replacement, you must share a video of the unboxing process)
  • Provide Evidence:An unboxing video is required for all replacement claims.
  • Collect and Replace:The entire product package, including all accessories, will be collected by our courier for replacement.
  • Warranty:If a replacement product is unavailable in the desired color or variant, a substitute of equal value will be provided, maintaining the original warranty period.

 

Non-Replacement Conditions:

  • Customer Dissatisfaction:No replacements for dissatisfaction with appearance or sound quality if the product is defect-free.
  • Late Reporting:Issues not reported within the specified time frame (24 hours for damages, 48 hours for delivery issues).
  • User Damage: Damage caused by the user or electrical surges.
  • Broken Seal:If the product seal is broken before recording the unboxing video.

We strive to provide the best service to our customers and ensure a smooth replacement process for any eligible products.